Shipping and returns
Shipping & Manufacturing
Germany/Austria/Switzerland:
Our Lingerie is carefully handcrafted and tailor-made for you. Production and delivery take around 4 weeks. Insured shipping with DHL or DPD.
If You do not receive a shipping confirmation email with your tracking information within 4 weeks of placing your order, you can feel free to contact us.
Other EU: 4-6 weeks. Insured shipping with DHL.
return
14-day right of return
Zauber Lingerie has a 14-day money-back guarantee on your webshop order (excluded products, see below). Please return your product in the original packaging with tracking within 14 days of receiving the goods (validity is determined by the postmark/shipping confirmation of the return).
After the 14 day period has passed, we can no longer accept returns!
shipping costs for returns
Return shipping costs must be covered by the customer. It is mandatory to provide us with the tracking number so that we can track the status of the package and receive it
detailed provisions
All articles must unworn, unwashed and with all labels included, otherwise we cannot refund. If they are returned dirty, we can offer cleaning for which we will have to charge.
Custom-made lingerie cannot be returned.
Return & Exchange Policy for Orders with Complimentary Gifts
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Complimentary Items Are Non-Returnable
- If your order includes a complimentary gift (e.g., the Amelie Nightwear Set), please note that these items are not eligible for return or exchange.
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Returns for Paid Items
- If you choose to return any items from your order, the value of the complimentary gift will be deducted from the refund amount.
- The price of the complimentary gift can be verified on our website (e.g., the Amelie Nightwear Set price listed at €XX).
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Conditions for Refunds
- Refunds will be processed for the remaining amount after deducting the cost of the complimentary gift.
- Returned items must meet our general return policy criteria (e.g., unused, in original packaging).