Privacy Policy

privacy policy

The controller within the meaning of the EU General Data Protection Regulation and other national data protection laws of the Member States as well as other data protection provisions is:

Lilly's International Ltd

Registered office address
1,Shepperton Marina, Felix Lane, Shepperton, United Kingdom, TW17 8NS

E-mail: support@zauber-lingerie.com

  1. General information on data protection processing

We are pleased that you are interested in our website. The protection of your privacy is very important to us. Below we provide you with detailed information about how we handle your data.

We generally only collect and use our users' personal data to the extent that this is necessary to provide a functional website and our content and services. The collection and use of our users' personal data generally only occurs with the user's consent. An exception applies in cases where prior consent cannot be obtained for actual reasons and the processing of the data is permitted by law.

  1. legal basis for the processing of personal data

If we obtain consent from the data subject for the processing of personal data, Art. 6 (1) (a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis.

When processing personal data that is necessary to fulfill a contract to which the data subject is a party, Art. 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.

If the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 (1) (c) GDPR serves as the legal basis.

In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) (d) GDPR serves as the legal basis.

If processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 (1) (f) GDPR serves as the legal basis for processing.

  1. Storage of access data in server log files

You can visit our websites without providing any personal information. Every time you access our website, our system automatically records data and information from the computer systems of the computer being accessed.

The following data is collected:

  • Name of the requested data
  • date and time of the call
  • amount of data transferred
  • requesting provider

We only save access data in so-called server log files. This does not include your IP addresses or other data that allows the data to be assigned to you as a person. This data is not saved together with other personal data.

The legal basis for the temporary storage of data is Art. 6 Para. 1 lit. f GDPR.

The purpose of data processing is to ensure trouble-free operation of the website and to improve our offering.

Our legitimate interest in data processing pursuant to Art. 6 (1) lit. f GDPR also lies in these purposes.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected.

The collection of data to provide the website and the storage of data in log files is essential for the operation of the website. Consequently, the user has no option to object.

  1. Shopify

Our online store uses the Shopify platform, which is developed and operated by Shopify Inc. 1266 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5 (Shopify).

Your personal data will be processed by Shopify in accordance with the provisions of the EU-US “Privacy Shield” agreement on data protection. A data protection agreement has also been concluded with Shopify in this regard.

When you visit our homepage, Shopify sets cookies. These are small text files that are stored on your Internet browser or by the Internet browser on your computer system. When you, as a user, visit a website, a cookie can be stored on your operating system. This cookie contains a characteristic string that enables the browser to be uniquely identified when you visit the website again.

Cookies are set to make our website more user-friendly. Some elements of our website require that the browser that is calling up the website can be identified even after a page change. The following data is stored and transmitted in the cookies:

  • name
  • Language
  • region

Cookies also enable an analysis of surfing behavior. In this way, the following data can be transmitted:

  • entered search terms
  • frequency of page views
  • use of website functions

The data collected in this way is pseudonymized using technical precautions. It is therefore no longer possible to assign the data to the user accessed. The data is not stored together with other personal data of the user.

When you visit our website, you as a user will be informed about the use of cookies for analysis purposes by an information banner and referred to this privacy policy.

The legal basis is Art. 6 Para. 1 lit. f GDPR.

The purpose of using Shopify is to be able to sell our products online quickly, easily and securely. We also want to make it easier for you to use our websites and make your visit more attractive. With the help of Shopify, we learn how our website is used and can therefore continually optimize our offering and better tailor it to your needs and interests.

For this purpose, we also have a legitimate interest in processing personal data in accordance with Art. 6 (1) (f) GDPR.

Some of the cookies used are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies).

Cookies are stored on your computer and transmitted from there to our website.Therefore, as a user, you have full control over the use of cookies. You can set your browser so that you are informed when cookies are placed and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Cookies that have already been saved can be deleted at any time. This can happen automatically. If you do not accept cookies, the functionality of our website may be restricted.

For more information, please see Shopify’s privacy policy at:

https://www.shopify.com/legal/privacy

  1. newsletter

email advertising with newsletter registration

On our website you have the option to subscribe to a free newsletter. When you register for the newsletter, the data from the input mask is sent to us:

  • name
  • First name
  • e-mail address

In addition, the following data is collected during registration:

  • Language
  • Location
  • favorite email client
  • favorite email format
  • Last update of customer data
  • time newsletter retrieval

Your consent to the processing of data will be obtained during the registration process and reference will be made to this privacy policy.

In connection with data processing for sending newsletters, no data will be passed on to third parties. The data will be used exclusively for sending the newsletter.

The legal basis for the processing of data after you as a user have registered for the newsletter and have given your consent is Art. 6 (1) (a) GDPR.

Your email address is collected to deliver the newsletter. Other personal data is collected during the registration process to prevent misuse of the services or the email address used.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. Your email address will therefore be stored as long as the newsletter subscription is active.

The other personal data collected during the registration process are usually deleted after a period of seven days.

You can cancel your newsletter subscription at any time. There is a link for this purpose in every newsletter.

This also makes it possible to revoke the consent to the storage of personal data collected during the registration process.

E-mail advertising without registration for the newsletter and your right of objection

If we receive your email address in connection with the sale of a product or service and you have not objected to this, we reserve the right to regularly send you offers for similar products from our range to those you have already purchased by email on the basis of Section 7 Paragraph 3 of the German Act Against Unfair Competition (UWG). This serves to protect our legitimate interests in advertising to our customers, which prevail in the context of a balancing of interests. You can object to this use of your email address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising email.

The newsletter will be sent as part of processing on our behalf by a service provider to whom we pass on your email address for this purpose.

This service provider is based in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Due to this agreement between the USA and the European Commission  the latter has an adequate level of data protection for companies certified under the Privacy Shield  noted.

  1. registration “Create account”

On our website we offer you the opportunity to register by providing personal data. The data is entered into an input mask and transmitted to us and stored. The data is not passed on to third parties. The following data is collected as part of the registration process:

  • name
  • First name
  • Address
  • phone number
  • e-mail
  • last order - if an order has been placed

At the time of registration, the following data is also stored:

  • date and time of registration

As part of the registration process, we will obtain your consent to process this data.

The legal basis for the processing of the data, if you have given your consent, is Art. 6 (1) (a) GDPR.

If the registration serves to fulfill a contract to which you are a party or to carry out pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 (1) (b) GDPR.

The purpose of registration is to conclude a purchase contract for the products listed on our website and to carry out pre-contractual measures. The personal data collected from you is used to prevent misuse of the services or the email address used.

In addition, registration is required to provide certain content and services on our website. It is also intended to facilitate further orders and purchases of our products.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected.

This is the case for the data collected during the registration process if the registration on our website is canceled or changed.

Deletion also occurs if the data collected to fulfill a contract or to carry out pre-contractual measures is no longer required for the execution of the contract. Even after the contract has been concluded, it may be necessary to store the contractual partner's personal data in order to comply with contractual or legal obligations.

In this case, your data will be blocked for further use and deleted after the warranty periods and the tax and commercial retention periods have expired, unless you have expressly consented to further use of your data.

As a user, you have the option to cancel your registration at any time. You can have the data stored about you changed at any time.

The deletion of your account or the change of your data will be done by email notification to the following email address: info@jocr.deAfter your data has been successfully deleted or changed, you will receive a confirmation email.

If the data is required to fulfil a contract or to carry out pre-contractual measures, early deletion of the data is only possible if contractual or legal obligations do not prevent deletion.

  1. contact form, email contact

There is a contact form on our website that can be used to contact us electronically. As soon as you use this option, the data entered in the input mask will be sent to us and stored. This data is:

  • name
  • First name
  • phone number
  • Address
  • e-mail address

At the time the message is sent, the following data is also stored:

  • user's IP address
  • Date and time of contact

In this context, the data will not be passed on to third parties. The data will be used exclusively for processing the conversation.

The legal basis for the processing of data transmitted when contacting us via the form is Art. 6 (1) (f) GDPR. If the aim of the contact is to conclude a contract, the additional legal basis for the processing is Art. 6 (1) (b) GDPR.

The processing of personal data from the input mask serves solely to process the contact. The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form, this is the case when the conversation with you has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

  1. submission of reviews

On our homepage you have the opportunity to leave a review for the product you have purchased. As soon as a review is submitted, the following data is sent to us:

  • name
  • First name
  • e-mail address

In this context, your data will not be passed on to third parties. Your data will only be used to publish your review.

The legal basis for the processing of data transmitted in the course of submitting the evaluation is Art. 6 Para. 1 lit. a GDPR.

We process your personal data solely to process and publish your review. The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. This is the case if you request that your review be deleted.

You can object to the publication and processing of your personal data by sending a message to the following email: info@jocr.derevoke at any time.

  1. transfer of personal data to third parties

As part of our shop offering and to fulfill the purchase contract, your personal data will be passed on to third parties. Third parties in this sense are external service providers that we use to fulfill our service obligations. You will find a list of these service providers below:

9.1. Shipping companies

In order to fulfil the contract, we will pass on your personal data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

This concerns the following personal data:

  • name
  • First name
  • Address

The legal basis for the transfer of personal data for the dispatch of the ordered products is Art. 6 Para. 1 lit. b GDPR.

The sole purpose of passing on your personal data to the shipping company is to send you the products you ordered in order to fulfill the contract.

We will inform you of the respective data protection regulations of the selected shipping companies before shipping the ordered products.

9.2. PayPal

We have integrated the online payment service provider PayPal to process payments to fulfill the purchase contract. Payments are processed via a PayPal account, which represents a virtual private or business account. You also have the option of processing payments via credit card if you do not have a PayPal account.

The European operating company of PayPal is PayPal (Europe) S.à.rl & Cie. SCA, 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg.

If you, as a customer, select “PayPal” as a payment method during the ordering process in our online shop, your data will be automatically transmitted to PayPal. By selecting this payment option, you consent to the transmission of personal data required for payment processing. This includes the following data:

  • name
  • First name
  • address
  • e-mail
  • IP address,
  • phone number
  • mobile number

In order to process the purchase contract, it is also necessary to collect personal data that is related to the respective order.

The legal basis for the collection of this data is Art. 6 Para. 1 lit. a GDPR and Art. 6 Para. 1 lit. b GDPR.

The purpose of sharing the data is to process payments and prevent fraud. In particular, your data may be transferred to PayPal if there is a legitimate interest in the transfer. The personal data exchanged between us and PayPal may be transferred by PayPal to credit reporting agencies for the purpose of checking your identity and creditworthiness.

PayPal may pass on your personal data to affiliated companies and service providers or subcontractors if this is necessary to fulfil contractual obligations or if the data is to be processed on their behalf.

You have the option of revoking your consent to PayPal's handling of your personal data at any time. A revocation does not affect personal data that must be processed, used or transmitted for payment processing.

You can access PayPal’s applicable data protection regulations at the following link: https://www.paypal.com/de/webapps/mpp/ua/privacy-prev

9.3. Stripe

We have integrated the online payment service provider Stripe to process payments to fulfill the purchase contract. Stripe offers the option of processing payments via credit cards.

The operating company of Stripe is Stripe Payments Europe, Limited c/o A&L Goodbody, IFSC, North Wall Quay, Dublin 1. Stripe is a PCI DSS certified company.

If you as a customer select “credit card” as a payment method during the ordering process in our online shop, your data will be automatically transmitted to Stripe. We do not store any credit card data ourselves.

By selecting this payment option, you consent to the transmission of your personal data required for payment processing. This includes the following data:

  • purchase price
  • e-mail

The legal basis for the transmission of data is Art. 6 Para. 1 lit. a GDPR and Art. 6 Para. 1 lit. b GDPR

The purpose of transmitting the data is to process payments and prevent fraud.

We will also pass on other personal data to Stripe if there is a legitimate interest in the transmission. The personal data exchanged between us and Stripe may be transmitted by Stripe to credit reporting agencies. This transmission is for the purpose of identity and credit checks. Stripe may pass on your personal data to affiliated companies and service providers or subcontractors if this is necessary to fulfill contractual obligations or if data is to be processed on behalf of them.

You have the option of revoking your consent to Stripe handling your personal data at any time. A revocation does not affect personal data that must be processed, used or transmitted for payment processing.

You can access Stripe's privacy policy at the following link, which you accept when using credit card payment via Stripe: https://stripe.com/de/privacy

  1. Use of Google Analytics for web analysis

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses methods that enable an analysis of your use of the website, such as "cookies" (see above). The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

This includes the following data:

  • IP addresses (anonymized)
  • origin (country and city)
  • Language
  • operating system
  • device (PC, tablet PC or smartphone)
  • browserand all used add-ons
  • resolution of the computer
  • visitor source (Facebook, search engine or referring website)
  • Which files were downloaded?
  • Which videos are watched?
  • Were advertising banners clicked?
  • Where did the visitor go? Did he click on other pages of the portal or did he leave it completely?

However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

The legal basis for the use of Google Analytics is Art. 6 (1) lit. f GDPR.

The processing of personal data enables us to analyse your surfing behaviour. By evaluating the data obtained, we are able to compile information about the use of the individual components of our website. This helps us to continually improve our website and its user-friendliness. In addition, Google will use this information on our behalf to evaluate the use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage.

For this purpose, we also have a legitimate interest in processing your personal data in accordance with Art. 6 (1) (f) GDPR.

You can prevent the collection or storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. In addition, you can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout.

Alternatively, you can prevent this by clicking on this link https://tools.google.com/dlpage/gaoptout?hl=dethat Google Analytics collects data about you within this website. By clicking on the link above, you download an "opt-out cookie". Your browser must therefore generally allow cookies to be saved. If you delete your cookies regularly, you will need to click on the link again each time you visit this website.

Further information on terms of use and data protection can be found in the Google Analytics terms and conditions or in the Google Analytics overview. We would like to point out that Google Analytics has been extended on this website to include the code "gat._anonymizeIp();" in order to ensure anonymous collection of IP addresses (so-called IP masking).

  1. rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR.In this regard, you have the following rights vis-à-vis us as the controller:

11.1. Right to information

You can request confirmation from us as to whether we process personal data concerning you. If such processing is taking place, you can request the following information from us.

11.1.1 the purposes for which the personal data are processed;

11.1.2. the categories of personal data being processed;

11.1.3 the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;

11.1.4. the planned duration for which the personal data concerning you will be stored or, if specific information is not possible, the criteria for determining that period;

11.1.5. the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by us as the controller or a right to object to such processing;

11.1.6 the existence of a right to lodge a complaint with a supervisory authority;

11.1.7. all available information about the origin of the data if the personal data are not collected from you as the data subject;

11.1.8. the existence of automated decision-making, including profiling, pursuant to Art. 22 (1) and (4) GDPR and – at least in these cases – meaningful information about the logic involved, as well as the scope and envisaged effects of such processing for you as the data subject.

You have the right to request information as to whether the personal data concerning you will be transferred to a third country or to an international organization. In this context, you can request to be informed about the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.

11.2. Right to rectification

You have the right to request rectification and/or completion from us as the controller if the personal data concerning you that are processed are incorrect or incomplete. We as the controller must carry out the rectification immediately.

11.3. Right to restriction of processing

You can request the restriction of the processing of personal data concerning you under the following conditions:

11.3.1. if you contest the accuracy of the personal data concerning you for a period enabling us as the controller to verify the accuracy of the personal data;

11.3.2. the processing is unlawful and you oppose the erasure of the personal data and request the restriction of the use of the personal data instead;

11.3.3. we as the controller no longer need the personal data for the purposes of processing, but you require them to assert, exercise or defend legal claims, or

11.3.4. if you have objected to the processing pursuant to Art. 21 Para. 1 GDPR and it has not yet been determined whether the legitimate reasons we as the controller outweigh your reasons.

If the processing of personal data concerning you has been restricted, these data may – with the exception of storage – only be processed with your consent or for the establishment, exercise or defence of legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

If the restriction of processing has been restricted in accordance with the above-mentioned requirements, we will inform you before the restriction is lifted.

11.4. Right to erasure (right to be forgotten)

11.4.1. Obligation to delete

You can request that we, as the controller, delete the personal data concerning you immediately. In this case, we are obliged to delete this data immediately if one of the following reasons applies:

(1) The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.

(2)        You withdraw your consent on which the processing is based according to Art. 6 Para. 1 lit. a or Art. 9 Para. 2 lit. a GDPR, and there is no other legal basis for the processing.

(3)        You object to the processing pursuant to Art. 21 Para. 1 GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing pursuant to Art. 21 Para. 2 GDPR.

(4)        The personal data concerning you have been processed unlawfully.

(5)        The erasure of personal data concerning you is necessary to fulfil a legal obligation under Union or Member State law to which we are subject as the controller.

(6) The personal data concerning you were collected in relation to information society services offered in accordance with Art. 8 (1) GDPR.

11.4.2. Obligation to delete your personal data when it is published

To the extent that your personal data has been made public by us and we as the controller are obliged to delete it in accordance with Art. 17 (1) GDPR, we will take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, to inform data controllers who process the personal data that you, as the data subject, have requested that they delete all links to these personal data or copies or replications of these personal data.

11.4.3. Exceptions

The right to erasure does not exist if the processing is necessary

(1)        to exercise the right to freedom of expression and information;

(2)        to assert, exercise or defend legal claims.

May 11thright to information

If you have asserted your right to rectification, erasure or restriction of processing vis-à-vis us as the controller, we are obliged to inform all recipients to whom the personal data concerning you were disclosed of said rectification, erasure or restriction of processing, unless doing so should prove impossible or involve disproportionate expenditure.

You have the right to be informed by us about these recipients.

11.6. Right to data portability

You have the right to receive the personal data concerning you that you have made available to us as the controller in a structured, common and machine-readable format. In addition, you have the right to transmit this data to another controller without hindrance from us to whom the personal data was made available, provided that

11.6.1. the processing is based on consent pursuant to Art. 6 Para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR or on a contract pursuant to Art. 6 Para. 1 lit. b GDPR and

11.6.2. the processing is carried out by automated means.

In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. This must not affect the freedoms and rights of other persons.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us as the controller.

11.7. Right of objection

You have the right to object at any time to the processing of personal data concerning you which is carried out on the basis of Art. 6 (1) (e) or (f) GDPR, for reasons related to your particular situation; this also applies to profiling based on these provisions.

We as the controller will no longer process the personal data concerning you unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

If the personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purposes of such advertising; this also applies to profiling insofar as it is related to such direct marketing.

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

In connection with the use of information society services, you have the option of exercising your right of objection by means of automated procedures that use technical specifications, notwithstanding Directive 2002/58/EC.

11.8. Right to revoke the declaration of consent under data protection law

You have the right to revoke your consent to data protection at any time. The revocation of the consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.

September 11thAutomated decision in individual cases including profiling

You have the right not to be subjected to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision

11.9.1. is necessary for the conclusion or performance of a contract between you and us as the controller,

11.9.2. is permitted by Union or Member State law to which we are subject as the controller and this law contains appropriate measures to safeguard your rights and freedoms as well as your legitimate interests, or

11.9.3. with your express consent.

However, these decisions must not be based on special categories of personal data pursuant to Art. 9 (1) GDPR, unless Art. 9 (2)(a) or (g) GDPR applies and appropriate measures to protect your rights and freedoms as well as your legitimate interests have been taken.

With regard to the cases referred to in 7.9.1 and 7.9.3, we as the controller shall take appropriate measures to safeguard your rights and freedoms as well as your legitimate interests, which shall include at least the right to obtain human intervention on our part, to express your point of view and to contest the decision.

11.10 Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of the alleged infringement if you consider that the processing of personal data concerning you infringes the GDPR.

The supervisory authority to which the complaint was submitted shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR.