Shipping and returns
Shipping & Manufacturing
Our lingerie is carefully handcrafted and custom-made for you. Production and delivery take 4 weeks. Insured shipping with DHL or DPD.
If you do not receive a shipping confirmation email with your tracking information within 4 weeks of placing your order, please feel free to contact us.
Other EU: 4 weeks. Insured shipping with DHL.
Since these are individually and tailor-made items, returns are legally excluded. Your satisfaction is our top priority, so we promise to adjust the unsuitable item until it fits. You can return the unsuitable item within 30 days. If 30 days have passed since you received your goods, we unfortunately cannot offer you an exchange. Only unused items are eligible for a return. Trying on is only allowed on your own laundry. The item must be returned in its original packaging.