General Terms and Conditions

This agreement is valid as long as there are no further agreements between the customer (you) with a minimum age of 18 years and the manufacturer (Magic Lingerie). For deviating agreements, we would like to ask you to contact us before placing your order. As soon as you have placed your order, Zauber Lingerie will send you an order confirmation to the email address specified in your customer account. It is therefore your responsibility to provide a working email address and to carefully check the order confirmation. If you discover any deviations here, please contact us immediately so that we can make any changes, because the order confirmation is binding. Once a garment you have designed has been tailored (i.e. production has begun), no changes can be made. As soon as the goods have been received by the customer, the contract is deemed to have been fulfilled.

  1. Conclusion of contract

1.1 The Zauber Lingerie range of goods is non-binding. As a customer, you submit a binding purchase offer by sending your order in the last step of the ordering process.

1.2 After placing your order, you will receive an automatically generated e-mail from us confirming receipt of the order and showing its details (order confirmation). This order confirmation does not constitute acceptance of a contract. A contract is only formed when a separate order confirmation is sent or when the goods are delivered. In the order confirmation, we ask you to pay within 7 working days by bank transfer if advance payment has been agreed.

1.3 The processing of your order begins as soon as the total amount of your order has been fully credited to our account. When paying by credit card, PayPal or Amazon Payments, the order value (including possible shipping costs) will be debited directly.

1.4 If the total amount of your order has not been credited to our account within 7 days after sending the order confirmation, despite being due, we can withdraw from the contract with the result that your order is no longer valid and we are not obliged to deliver. The order is then completed for both sides without further consequences.

  1. Delivery

2.1 During the ordering process you will be informed of the expected delivery time of your order. This estimate is based on the current production queue and the time it takes for an order to be shipped from our tailor shop to your address. Delivery time cannot be guaranteed as this is an estimate only. We constantly monitor our production, air freight and final delivery. We are always working to deliver your order as quickly as possible. Zauber Lingerie cannot be held responsible for any loss, inconvenience, expense or other damage caused by late shipments.

2.2 We charge €35 handling fee for parcels that are not accepted/collected/returned. Please always collect your order from your local post office or packing station within 14 days of delivery to avoid this fee.

  1. Revocation instructions

You have the right to withdraw from the contract without giving a reason within a period of 14 days from the day you receive the goods. If you decide to withdraw from the sale, you are obliged to return the delivered goods at your own expense.Goods made according to individual customer requirements such as bras, corsages, panties, suspender belts are excluded from the right of return (even if they were ordered as a standard size)

Returns must be sent to the following address:

Anna Osipova

Magic Lingerie

Hopfenstr. 28

D-20359 Hamburg

  1. Tolerances

Magic Lingerie's bespoke products are always made to the specifications you have given us. Please note that adjustments to dimensions may be necessary. Since our tailor-made garments are made by hand, tolerances of +/- 2.0 cm are possible and do not constitute a defect. Since you give us your body measurements, the usual, so-called oversizes are taken into account. We cannot guarantee that products ordered in standard sizes will offer a perfect fit. For this reason we recommend that you use personal measurements. The number of hooks on the bra or corset may vary depending on the size of the product. The tailor chooses the best solution for each individual garment. It may happen that slight traces of chalk can still be seen on the garments upon delivery, but these will disappear without any problems after the first wash. We strive to constantly improve the quality and design of our products and our website. For this reason it can happen that two bespoke products ordered at different times show slight differences from each other. Because our products may come from different fabric shipments, fabrics may vary slightly in shade. This is due to normal variations in the dyeing process. If there are any problems other than those described, we will do our best to fix them as soon as possible because we want to offer our customers the best possible service.

  1. Conformity

The garment displayed is a visualization. The final product may vary slightly in construction and color. Color reproduction differs from screen to screen and therefore the images do not represent an exact color reference, but are intended only as a guide.

  1. Warranty

The warranty is based on the statutory provisions. For all defects occurring during the statutory warranty period of two years from delivery, you have the right to subsequent performance (your choice: rectification of the defect or new delivery) and - if the legal requirements are met - the right to a price reduction or cancellation as well as to compensation. If the measurements or design of the made-to-measure product do not match the specified measurements for reasons other than those listed above, we will offer you a new made-to-measure product of equal value or your money back. Zauber Lingerie offsets the costs of returns in the form of a credit on your customer account if the items are sent in the original packaging with the cheapest possible shipping method. As our customer, you are responsible for the dimensions given.

  1. Coupons

7.1 Promotional vouchers are only valid during the specified promotional period, cannot be transferred, cannot be combined and cannot be paid out in cash. Individual products can be excluded from voucher campaigns. A promotional voucher will not be refunded if the ordered goods are returned in whole or in part.

7.2 Gift vouchers cannot be used to purchase further gift vouchers and cannot be exchanged for cash.A gift voucher is transferrable, our general terms and conditions and data protection regulations apply to the redemption of the voucher

7.3 The order value must be at least the amount of the voucher. Any remaining credit cannot be refunded.

7.4 Only one campaign voucher or one gift voucher can be redeemed during an order process.

7.5 In the event of fraud, attempted deception or suspicion of other illegal activities in connection with the purchase or redemption of a voucher, there is no entitlement to the activation, crediting or payment of the voucher.

  1. service

In order to avoid unnecessary costs and to be able to continue to offer our customers attractive prices, we do not have telephone customer service. All inquiries are processed via email and attempted to respond within 24 hours on business days. For the fastest response, please fill out the form on our Customer Service page.

  1. Privacy, change of address and copyright

9.1 The customer agrees that the personal data contained in the purchase contract may also be automatically stored and processed by us in fulfillment of this contract. Zauber Lingerie is responsible for the personal information provided to us by our customers. These are only used to manage customer relationships. Neither personal information nor email addresses are passed on to third parties.

9.2 The customer is obliged to notify us of any changes to his residential or business address as long as the contractual legal transaction has not been completely fulfilled by both parties. If the notification is omitted, declarations are also deemed to have been received if they are sent to the last known address.

9.3 The entire content of the website including texts, graphics, photos, images, moving images, sounds, illustrations, software, plans, sketches or other technical documents are our intellectual property, as are samples, catalogues, brochures, illustrations and the like. This content is protected by copyright and other rights. Their use is only permitted with our express consent. Unless otherwise stated, all trademarks used on the website are our trademarks. These may not be used without our prior written permission.

  1. Applicable law Jurisdiction, severability clause

10.1 The law of the Federal Republic of Germany applies exclusively to all legal relationships or other legal relationships with us. The application of the UN sales law is excluded.

10.2 The place of performance and jurisdiction is - insofar as legally permissible - Hamburg. However, Zauber Lingerie is also entitled to sue at the customer's place of business.

10.3 Should one of the present conditions be or become invalid in whole or in part, this shall not affect the validity of the other provisions, and the contracting parties undertake to replace the ineffective provision with a provision that comes as close as possible to the original intention of the contracting parties comes close.

10.4 For the out-of-court settlement of disputes between you and Zauber Lingerie, you as a customer have the option of contacting the online arbitration board of the European Union under the following link: http://ec.

  1. Force Majeure

In the event of force majeure, the agreement can either be considered legally annulled, without any obligation to compensate Zauber Lingerie or the customer, or the delivery times will be extended according to the nature of the force majeure Zauber Lingerie considered force majeure: war, mobilization, Acts of terrorism, strikes, disruption of transport, restrictive trade policies, strikes, non-deliveries or overdue deliveries by Zauber Lingerie suppliers, natural disasters and, in general, any circumstances, events, causes and consequences beyond our control.